img
img

Privacy Policy

At 14535251 Canada Inc. DBA Quality Computer Technology Solutions, we prioritize the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws.

By interacting with our website, www.qctsolutions.com, or our organization, you consent to the practices described in this policy.

Accountability

14535251 Canada Inc. DBA Quality Computer Technology Solutions is responsible for the personal information under its control. We have appointed a Data Compliance Officer accountable for ensuring compliance with PIPEDA and the principles outlined in this policy.

To raise concerns or submit inquiries regarding our data practices, please contact us and address your correspondence to the Data Compliance Officer using the details provided below.

What Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and business details submitted through forms or inquiries.
  • Technical Information: IP address, browser type, device details, and operating system.
  • Usage Information: Pages visited, interactions with website features, and time spent on our website.

We do not collect sensitive personal information unless explicitly necessary and provided with your consent.

How We Collect Personal Information

We collect personal information through:

  • Direct Input: When you provide information via contact forms, email communication, or newsletter sign-ups.
  • Automated Tools: Cookies, analytics tools, and server logs that track technical data and website activity.

Refer to our Cookie Policy for further details on automated data collection.

Why We Collect Personal Information

The personal information we collect is used for the following purposes:

  • To respond to inquiries and deliver requested services.
  • To analyze website performance and improve user experience.
  • To comply with legal obligations and regulatory requirements.

We will only collect information necessary for the stated purposes and will not use your data for new purposes without obtaining your consent unless legally authorized.

User Consent

We obtain meaningful consent before collecting, using, or disclosing personal information. Consent is considered meaningful when you are:

  • Informed of what data is being collected and how it will be used.
  • Aware of who your data may be shared with.
  • Notified of any potential risks involved.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details below.

Data Use and Retention

Personal information will only be used or disclosed for the purposes identified when it was collected.

We retain your personal information only as long as necessary to:

  • Fulfill the purposes for which it was collected.
  • Comply with applicable legal or regulatory obligations.

Once the retention period has expired, we will securely delete or anonymize your information.

Data Accuracy

We take reasonable steps to ensure your personal information is accurate, complete, and up to date.

If you believe your information is inaccurate, you may request corrections at any time by contacting us directly.

Data Safeguards

We implement strict technical, physical, and organizational safeguards to protect your personal information against:

  • Unauthorized access.
  • Data breaches.
  • Loss, alteration, or misuse.

These safeguards are reviewed periodically to ensure they remain effective and appropriate for the sensitivity of the information.

Disclosure of Personal Information

We may disclose personal information in the following circumstances:

  • Service Providers: Trusted third-party vendors assisting with website hosting, analytics, or business operations under strict confidentiality agreements.
  • Legal Requirements: When required to comply with applicable laws, regulations, or valid legal requests.

We do not sell or trade your personal information.

Cross-Border Data Transfers

If it becomes necessary to transfer your personal information outside of Canada, we will ensure:

  • The receiving country provides an adequate level of protection as determined by Canadian standards.
  • Appropriate safeguards, such as data protection agreements, are in place.

Your Data Rights Under PIPEDA

Under PIPEDA, you have the following rights regarding your personal information:

  • Right to Be Informed: You have the right to be clearly informed about how and why your data is collected and used.
  • Right to Access: You can request a copy of your personal information and details of how it has been used or shared. We will respond within 30 days of receiving your request.
  • Right to Correction: You can request corrections to inaccurate or incomplete personal information. If corrected, we will notify relevant third parties where required.
  • Right to Withdraw Consent: You may withdraw consent for the collection, use, or disclosure of your data, subject to legal obligations requiring continued retention.
  • Right to Erasure: The ability to request removal of data you have posted or shared, in line with withdrawal of consent provisions.
  • Right to Lodge a Complaint: If you believe your rights have been violated under PIPEDA, you have the right to file a formal complaint.

To exercise these rights, please contact us using the details below.

Challenging Compliance

If you believe we have not adhered to the principles outlined in this Privacy Policy or PIPEDA, you may challenge our compliance.

Please direct all complaints to our Data Compliance Officer using the contact information below. If we cannot resolve your concerns, you may escalate the issue to the Office of the Privacy Commissioner of Canada.

Complaints and Disputes

If you remain dissatisfied with our handling of your personal information, you may file a formal complaint with the Office of the Privacy Commissioner of Canada (OPC):

Office of the Privacy Commissioner of Canada
Address: 30 Victoria Street, Gatineau, Quebec, K1A 1H3
Email: info@priv.gc.ca
www.priv.gc.ca

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. We encourage you to review this page regularly.

Contact Information

If you have questions or wish to exercise your rights under this Privacy Policy, please contact us:
Email: contact@qctsolutions.com
Address: 281-56a Mill Street East Acton ON L7J 1H3 Canada